Shipping & Returns
Refund Policy
At Music City Bio Tides, we are committed to providing high-quality products and services. If you are not satisfied with your purchase, we offer a refund policy under the conditions outlined below.
Eligibility
To be eligible for a refund:
- Products must be unopened, unused, and returned in their original condition.
- Opened or used products may not be eligible for a refund unless reviewed and approved on a case-by-case basis.
- Refund requests must meet the requirements outlined in this policy.
Refund Requests
Refund requests must:
- Be submitted within 30 days of the purchase date.
- Include relevant order details to help us process your request.
Requests submitted after 30 days may not be accepted.
How to Request a Refund
To request a refund, please contact us:
Email: bo@musiccitybiotides.com
Our team will review your request and provide return instructions where applicable.
Return Shipping
Customers are responsible for return shipping costs unless otherwise approved.
We recommend using a trackable shipping method to ensure the safe return of your order.
Music City Bio Tides is not responsible for items lost during return shipping.
Refund Processing
Refunds will be processed back to the original payment method after the returned item has been received and inspected.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Shipping Issues
If your order experiences a shipping-related issue, including delays, misdelivery, or loss, Music City Bio Tides will work with you and the shipping provider to resolve the issue.
Where applicable, replacement shipments may be considered after confirmation from the shipping carrier regarding the status of the original order.
We appreciate your patience as we work with our delivery partners to ensure your order arrives safely.
Order Cancellations or Modifications
Orders may be modified or cancelled within 30 minutes of purchase.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Shipping Policy
Shipping availability and delivery times may vary depending on location and product availability.
Customers are responsible for providing accurate shipping information during checkout.
Carrier Delays
Music City Bio Tides is not responsible for delays caused by circumstances outside of our control, including:
- Weather conditions
- Carrier delays
- Transportation issues
- Other external factors
We will make reasonable efforts to assist customers with shipping-related concerns.
Address Accuracy
Customers must carefully review their shipping address before completing checkout.
Music City Bio Tides is not responsible for delivery issues caused by:
- Incorrect addresses
- Missing information
- Incomplete shipping details
Delivery Confirmation
If tracking information confirms that your order has been delivered but you have not received it, please contact the shipping carrier directly.
Music City Bio Tides will assist where possible, including helping with carrier claims, but is not responsible for packages that are confirmed as delivered by the carrier.
Contact Information
Music City Bio Tides
Email: bo@musiccitybiotides.com
Phone: 615-410-5115
Business Address: 7101 Sharondale Court, Suite 700, Brentwood, TN 37027